Making the Invisible Caregiver Visible
How The Care Hack and Digicorp Built a Digital Support Platform for Earlier Intervention and Better Care Outcomes

Behind every patient managing dementia, or a serious mental health condition, is a family caregiver doing the hardest work in that person’s care, often without clinical training, structured support, or anyone assessing their well-being. When that caregiver burns out, the home environment that was supposed to support recovery becomes another risk factor.

The Care Hack has been working to close this gap. Its platform equips family caregivers with clinical-grade tools such as well-being tracking, expert coaching, care planning, and evidence-based education to manage complex care with confidence and resilience. Providers, in turn, gain a clearer understanding of caregiver wellbeing, enabling earlier intervention and reducing the likelihood of hospitalisations.

While The Care Hack’s caregiver support model was grounded in deep clinical expertise, many of its operational processes relied on phone calls, handwritten notes, and fragmented records. Without a centralized system, understanding whether a caregiver was coping well or at risk often depended on manual follow-ups. To close that gap, The Care Hack partnered with Digicorp to digitalise its operations.

This case study documents what that partnership built, and what changed because of it.

Every patient record captures diagnoses, medications, and clinical history. What it rarely captures is the family caregiver managing care at home, who is coordinating appointments, maintaining medication schedules, and providing day-to-day support. Over time, the demands of complex care can take a significant toll on caregivers, often placing their own well-being at risk.

The Care Hack recognized these challenges early and understood that caregivers’ well-being needs to be monitored just as intentionally as patient outcomes.

What Monitoring Looked Like

Before Digicorp built the platform, caregiver monitoring depended almost entirely on manual effort.

• Coaches checked in through phone calls and messages.
• Notes were scattered across spreadsheets and personal records.
• Missed calls often went unnoticed.
• Caregiver engagement was difficult to track over time.
• There was no centralized view of caregiver wellbeing.

Understanding whether a caregiver was coping, struggling, or approaching burnout required piecing together fragmented information from multiple sources.

The Long Silence

Caregivers often missed calls from their coach because they were busy managing complex care needs while juggling work, family responsibilities, and their own well-being. By the time a coach reached out again, stress had often compounded, care routines had begun to break down, and what could have been a routine check-in had become a crisis response. There was no systematic way to identify that silence early.

The Risk It Created

This wasn’t just an operational inefficiency. Caregiver burnout is a documented predictor of poorer patient outcomes. When caregivers deteriorate, medication adherence drops, behavioral incidents increase, and hospitalisations follow. Decisions were being made on incomplete, outdated, or absent information. The gap wasn’t visible because there was no system to make it visible.

That is what needed to change.

The Care Hack had the clinical model. What it needed was the infrastructure to make it work at scale, a system that could consistently capture caregiver wellbeing, identify emerging risks early, and give providers the visibility they lacked.

That is what Digicorp built.

The platform, called CareWise, transformed caregiver monitoring from a manual, phone-based process into a structured system that both caregivers and providers could rely on.

Designed Around Two People

CareWise was built around two users whose needs are deeply connected: the caregiver and the provider.
One is navigating the daily demands of complex care. The other needs visibility into how the caregiver is holding up to intervene early.

For the Caregiver

CareWise gives caregivers a simple, structured way to share how they are doing.
Through weekly check-ins, caregivers answer five questions about their mood, sleep, daily functioning, medication support, and stress levels. Their responses help connect them with timely resources, education, and support tailored to their current needs. For many, it is the first time their well-being has been actively tracked as part of the care journey.

For the Provider

Before CareWise, a provider’s understanding of a caregiver’s situation depended largely on periodic conversations, scattered notes, and manual follow-ups. Now, they can see every caregiver under their care in one place, scored, trended, and flagged when well-being begins to decline.

Turning Data Into Early Intervention

Capturing information was only the first step. The real value came from making that information actionable.

What once required reviewing weeks of notes can now be understood in seconds.

Providers can quickly identify who is thriving, who may need support, and where intervention is needed before a manageable challenge becomes a crisis.

How the Scoring Engine Works

Digicorp built a scoring engine that analyzes caregiver check-in data across a rolling 30-day period and identifies whether wellbeing indicators are stable, improving, or deteriorating.

Built Around Existing Care Routines

The Care Hack and Digicorp shared one non-negotiable: the system had to fit how providers already worked, not the other way around.

The platform was introduced as an extension of existing care workflows. Providers continued supporting caregivers through conversations, outreach, and clinical judgment, now backed by structured data and a centralized view of caregiver wellbeing.

The result was a system that added structure without adding friction — where the human side of caregiver support remained intact, now backed by consistent data.

For providers:

The picture of how a caregiver is doing no longer depends on when they last called, what was written down, or whether anyone had time to check. It is there, scored and trended, every week.

For caregivers:

For many, this was the first time a system had a dedicated place for how they were feeling and provided support when needed.

The operational gains matter. But the more significant shift is this: caregivers who would previously have slipped through unnoticed now have a visible presence in the clinical picture. That is what The Care Hack built CareWise to do. That is what Digicorp made scalable.