How a Leading Healthcare Brand in the U.S. Partnered with Digicorp
to Craft an Integrated EHR Application Trusted by Physician Practices Across the Country
To build a top-notch EHR management app that can effortlessly handle complex medical data. We now provide continuous support for platform maintenance feature upgradation.
Over 140 facilities are using their EHR application across 39 states in the US. It currently has over 1000 users.
Support and Maintenance
Early Phase –
1 Quality Analyst,
Current Phase –
1 Quality Analyst,
An Acclaimed Healthcare IT Company in the U.S. Decided to Foray into EHR Market, & Found the Perfect Partner in Digicorp
Due to confidentiality restrictions, we will call the customer a “Company” here. The Company is a pioneer in the electronic receivables management industry. The Company offers radiologists with an electronic billing and receivables management service. Over time they realized that electronic health records (EHR) could complement their technology and thus, started developing their own EHR application.
In 2010, the leadership at the Company reached out to Digicorp through a mutual acquaintance. After jointly discussing their idea of developing a full-fledged outpatient EHR application, the client decided to execute a small pilot with us covering 2-3 modules of the core product.
On delivery of the same, they were immensely satisfied with the work and decided to rope us in for complete, end-to-end development of the product. Thus began our cherished partnership with the Company that has spanned over a decade now, making it our flagship healthcare project.
Laying the Foundation - Establishing a Robust Product Architecture & Meeting the Compliance Requirements:
EHRs or Electronic Health records are integrated patient records that make information securely available to authorized users in real-time. Developing a mega-scale EHR application for the Company required us to factor in several critical aspects:
User Categories and Specific Needs
From doctors and patients to pharmacists and diagnosticians, each user needs access to a specialized view of the EHR to cater to their decision-making needs. In Phase I, we set out to develop a small module of the EHR system. We developed a configurable prescription module which helped healthcare organizations to write and send prescriptions electronically. In Phase II, we developed other common modules like Past Family, Social and Medical History, Allergies, Current Medications, Physical Exam, Vitals, Lab Results, Diagnostic Results, Problem DX, Lab Orders, Radiology Orders, Prescriptions, Procedures, Charge Capture, etc.
From simple text and numeric data to doctors’ prescriptions and case notes, and finally to lab results and medical images, there is an entire range of complex data structures generating a high volume of information every minute. Thus, in Phase III, we developed peripheral modules that helped integrate the system with other systems. As a result, pharmacies and healthcare providers could exchange electronic messages which helped reduce time to generate and send prescriptions. Further, Digicorp helped the client certify its product for Meaningful Use Stage I, 2012 by Certification Commission for Health and Information Certification Commission for Health and Information Technology (CCHIT) with a 5-star usability rating.
According to the 2014 Edition EHR certification criteria, a set of technical capabilities, standards and implementation specifications required to meet in order to be certified as a compliant EHR Technology under the Medicare and Medicaid EHR Incentive Programs. These standards under Meaningful Use Certification encompassed data security and privacy (HIPAA), OMB standards for Maintaining, Collecting, and Presenting Federal Data on Race and Ethnicity, Statistical Policy, architectural specifications, data interoperability, context-aware retrieval frameworks, and more.
To achieve these standards and certifications, we deployed technologies like .Net and MS SQL. Today, Company’s EHR 15.0 Ambulatory EHR Module is 2015 Edition Compliant and its cloud-based technology is HIPAA compliant. The Drummond Group has awarded the Company with the Office of the National Coordinator for Health Information Technology (ONC-Health IT) 2015 Edition Health IT Module Certification. In 2013, they were certified with Surescripts E-Prescribing and ICSA Labs Certified EHR for Meaningful Use Stage II in 2014.
Crafting Product Differentiation - Evolving EHR into a Specialty
Most competitors of EMR are generalists who offer generic solutions to all doctors. The client has carved out a niche for themselves in imaging and image-guided procedures. Within this niche, they offer multiple services such as Radiology Coding & Billing Services, EHR for Interventional Radiologists, EHR for Outpatient Endovascular Centers, Interventional Radiology Coders, Vascular Interventional Radiology Billing Services, Vein Billing and Coding services, Pain Billing services and EHR.
During a trade show organized by the HIMSS, we dedicated long hours to help build the beta version of a cutting-edge, innovative feature for the company. This new feature uses cutting-edge technology that enables doctors and radiologists to quickly demonstrate to the patient the affected area in his vein simply by superimposing the lab image on an HQ image of the human body. Earlier, this had to be done manually, costing time, money and leading to confusion. This was a great stride ahead for the client and we are extremely happy to have enabled them in their journey of pathbreaking innovation.
Concluding Note: We are Not Just Another Vendor But a Trusted Partner in Growth
Today, the Company has clients across the United States and over 140 facilities are using their EHR application across 39 states in the US. Their EHR application currently has over 1000 users. Our sustained partnership with them demonstrates our focus on growing together and walking the extra mile to give our clients a clear edge in the market.
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